Pirate Game

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us via social media, WhatsApp, the website form, or through the following email:
📧 info@toylandyeg.com

If your return is accepted, we’ll send a shipping representative to pick up the item, and the refund will be processed within 5 business days.

You can always contact us for any return question at the email:
📧 info@toylandyeg.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

You can always contact us for any questions regarding shipping or issues via email:
📧 info@toylandyeg.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return and you still haven't received your refund, please contact us at the email:
📧 info@toylandyeg.com